Students who complete this programme will be able to:

• Improve Employee Performance
• Identify the Roles of Leader, Manager and Coach
• Measure performance and link performance with corporate goals
• Understand and manage costs through budgeting
• Use effective communication techniques including active listening
• Use feedback to improve performance
• Understand individual behaviour styles
• Develop the manager’s role as coach
• Understand and employ situational leadership techniques
• Develop motivational and team building skills
• Develop their credibility as manager
• Delegate effectively
• Develop and maintain individual performance improvement plans
• Identify and resolve problems including decision-making techniques
• Identify innovative ways to improve work practices
• Manage change
• Write reports for action