Students who complete this programme will be able to:

  • Improve Employee Performance
  • Identify the Roles of Leader, Manager and Coach
  • Measure performance and link performance with corporate goals
  • Understand and manage costs through budgeting
  • Use effective communication techniques including active listening
  • Use feedback to improve performance
  • Understand individual behaviour styles
  • Develop the manager’s role as coach
  • Understand and employ situational leadership techniques
  • Develop motivational and team building skills
  • Develop their credibility as manager
  • Delegate effectively
  • Develop and maintain individual performance improvement plans
  • Identify and resolve problems including decision-making techniques
  • Identify innovative ways to improve work practices
  • Manage change
  • Write reports for action