Students who complete this programme will be able to:

  • Appreciate the historical context for Management – The role of the Manager
  • Understand the key competencies, behaviours and attitudes of Management
  • Understand motivation theory and its application to workplace issues – Taylor, Maslow, Hertzberg
  • Recognise the role of the Manager as Coach – Implementing a coaching process in the work group – The GROW model
  • Acquire Time Management Skills – “Putting first things first”, Plan and organise work, Urgent versus Important
  • Demonstrate effective communication skills, recognise barriers to communication, perform active listening
  • Deal with conflict
  • Develop the work group as a team
  • Understand emotional intelligence
  • Define empowerment, create the conditions necessary for empowerment
  • Delegate to others
  • Understand Performance Based Management
  • Set SMART goals and conduct a performance appraisal