Students who complete this programme will be able to:

• Appreciate the historical context for Management – The role of the Manager
• Understand the key competencies, behaviours and attitudes of Management
• Understand motivation theory and its application to workplace issues – Taylor, Maslow, Hertzberg
• Recognise the role of the Manager as Coach – Implementing a coaching process in the work group – The GROW model
• Acquire Time Management Skills – “Putting first things first”, Plan and organise work, Urgent versus Important
• Demonstrate effective communication skills, recognise barriers to communication, perform active listening
• Deal with conflict
• Develop the work group as a team
• Understand emotional intelligence
• Define empowerment, create the conditions necessary for empowerment
• Delegate to others
• Understand Performance Based Management
• Set SMART goals and conduct a performance appraisal